Contact information
At Lunore, we’re committed to providing exceptional customer service. Whether you have a question about a product, need help with an order, or require assistance after your purchase, our team is here to help.
We aim to respond to all enquiries as quickly as possible.
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Customer Support
📧 support@Lunore.shop
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Business Address
Lunore
7 Whitegates, Newbury, RG20 8HW, United Kingdom
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Customer Service Hours
Monday – Friday: 9:00 AM – 6:00 PM (GMT)
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Need Help?
We’re happy to assist with:
* Product information and recommendations
* Order status and tracking
* Delivery enquiries
* Returns and refunds
* Replacement parts
* Warranty support
* General customer enquiries
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Before Contacting Us
To help us assist you more efficiently, please include the following information in your email:
* Your full name
* Your order number (if applicable)
* A detailed description of your enquiry
* Photos of any damaged or incorrect items (if relevant)
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Our Commitment
At Lunore, customer satisfaction is our priority. We are dedicated to providing high-quality handcrafted wooden clocks, reliable delivery, and responsive customer support. Our team will do its best to resolve your enquiry promptly and professionally.
We look forward to assisting you!