FAQ
Ordering
How do I place an order?
Simply browse our collection, select your preferred wooden clock, add it to your cart, and proceed to our secure checkout. Once your order is confirmed, you’ll receive an email with your order details.
Can I change or cancel my order?
If your order hasn’t been processed for dispatch, we’ll do our best to accommodate changes or cancellations. Please contact our customer support as soon as possible after placing your order.
Shipping
Do you offer free shipping?
We offer free shipping on All products .
How long does delivery take?
Delivery times vary depending on your location but typically range between 3–5 business days.
How can I track my order?
Once your order has been shipped, you’ll receive a tracking number via email. You can use it on our Track Your Order page to follow your shipment.
Products
Are your wooden clocks made from real wood?
Yes. Our collection features clocks crafted from high-quality natural wood, selected for its beauty, durability, and unique grain patterns.
Will my clock look exactly like the photos?
Because every piece of wood has its own natural grain and color variations, each clock is unique. While the overall design remains the same, no two pieces are completely identical.
Are batteries included?
Battery requirements vary depending on the model. Please refer to the product description for specific details.
Returns & Refunds
What is your return policy?
We offer a hassle-free return policy. If you’re not completely satisfied with your purchase, you may return it within 30 days of delivery, provided the item is unused and in its original condition.
What should I do if my order arrives damaged?
If your item arrives damaged or defective, please contact us within 48 hours of delivery and include photos of the product and packaging. We’ll arrange a replacement or refund as quickly as possible.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, along with other secure payment methods available at checkout.
Is my payment information secure?
Absolutely. Our website uses industry-standard SSL encryption to ensure your payment and personal information remain safe and protected.
Customer Support
How can I contact you?
You can reach our customer support team through our Contact Us page or by email. We’re happy to assist with any questions regarding your order or our products.
How quickly do you respond?
We aim to respond to all customer inquiries within 24 hours on business days.
Warranty
Do your products come with a warranty?
Yes. We stand behind the quality of our products. If you experience a manufacturing defect, please contact us and we’ll work with you to find the best solution in accordance with our warranty policy.
Still Need Help?
If you couldn’t find the answer you’re looking for, don’t hesitate to contact our friendly support team. We’re always here to help and ensure you have the best possible shopping experience with Lunore.